FAQ

  • What Is Your Return Policy?
    • You, our customer, is may return any product bought through our website within 14 days of receipt.

      If you receive a product that is not as described or low quality, you will be entitled to a full refund after speaking with the Mitsooz Team. You will be responsible for return shipment fees.

      If you choose instead to keep the item, you will be entitled to a partial refund as discussed with the Mitsooz Team.

      Please click here for more information.

  • What Is Your Return Policy?
    • You, our customer, is may return any product bought through our website within 14 days of receipt.

      If you receive a product that is not as described or low quality, you will be entitled to a full refund after speaking with the Mitsooz Team. You will be responsible for return shipment fees.

      If you choose instead to keep the item, you will be entitled to a partial refund as discussed with the Mitsooz Team.

      Please click here for more information.

  • How long will my order take to arrive?
    • Because we have warehouses located both domestically and internationally, expect your products to be delivered within 7-14 business days. At the high times, it will take up to 20 (usually around holidays) for US & Canadian residents.

      In the rare cases your items should take more than 20 business days, we will refund you 30% of your order as stated in our Shipping & Delivery Policy *This for USA and Canada residents only*

      International Orders:

      For countries outside of the USA & Canada, products will be delivered between 10-30 days. Should it take longer than this, you will receive a 30% refund on your order.

       

      Please note: In the cases where we have to issue a refund, we will first make sure your package is not located either at your local post office or was not marked as delivered to your home.

      Should you have any questions, email: support@mitsooz.com

We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.