Privacy policy
Last updated: April 5, 2026
This Privacy Policy describes how Mitsooz.Com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or finalize an acquisition from www.mitsooz.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a collector, artist, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide a curated and professional experience, we collect personal information about you from a variety of sources. The information we collect varies depending on how you interact with our platform.
In addition to the specific uses set out below, we may use information we collect to communicate with you, provide the Services, comply with applicable legal obligations, and protect the rights of our users or others.
INFORMATION WE COLLECT DIRECTLY FROM YOU
Information that you directly submit to us through our Services may include:
Contact Details: Including your name, address, phone number, and email.
Acquisition Information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information: Including your username, password, and security questions.
Curation Interest: Including the works you view, acquisitions added to your wishlist, or inquiries made to our curatorial team.
Inquiry Information: Including the information you choose to include in communications with us, for example, when sending a message regarding a specific work or artist.
INFORMATION WE COLLECT THROUGH COOKIES
We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, and your IP address.
HOW WE USE YOUR PERSONAL INFORMATION
Fulfilling Acquisitions: We use your personal information to process payments, fulfill your acquisitions, and send notifications related to your account and transactions.
Editorial Communication: We use your personal information to send marketing and promotional communications, such as The Studio Dispatch, and to provide insights into our new curations.
Security and Fraud Prevention: We use your information to detect or take action regarding possible fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials safe.
Communicating with you: We use your personal information to provide curatorial guidance and improve our Services.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes. Such circumstances may include:
Service Providers: With vendors who perform services on our behalf, such as payment processing, data analytics, and cloud storage.
Studio Partners: With our hand-selected artists and studios specifically to facilitate the studio-direct fulfillment and shipping of your acquisitions.
Business Partners: Including Shopify to provide and advertise our Services.
Legal Obligations: To comply with any applicable legal obligations or to protect the rights and security of the Mitsooz platform.
USER GENERATED CONTENT
The Services may enable you to post reviews or other content. If you choose to submit content to any public area of the platform, this content will be accessible by anyone. We do not control who will have access to information that you choose to make available to others.
CHILDREN’S DATA
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided personal information, please contact us to request its deletion.
SECURITY AND RETENTION
Please be aware that no security measures are impenetrable. We cannot guarantee perfect security. Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information.
YOUR RIGHTS AND CHOICES
Depending on your location, you may have the right to access, delete, or correct the personal information we hold about you. You may also have the right to portability or to withdraw your consent for certain processing. To exercise any of these rights, please contact us at the email provided below.
CONTACT
Should you have any questions about our privacy practices or this Privacy Policy, please email us at inquiries@mitsooz.com.
3. MOBILE TERMS OF SERVICE
Last updated: April 5, 2026
The Mitsooz mobile message service (the "Service") is operated by Mitsooz. Your use of the Service constitutes your agreement to these terms and conditions. We may modify or cancel the Service or any of its features without notice.
By consenting to the Mitsooz SMS service, you agree to receive recurring text messages through your wireless provider to the mobile number you provided. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates and information regarding acquisitions and account alerts. Promotional messages may include invitations to view new curations or editorial features.
Your participation in this program is completely voluntary and consent is not a condition of any acquisition with Mitsooz.
CHARGES AND FREQUENCY
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply.
OPT-OUT INSTRUCTIONS
You may opt-out of the Service at any time. Text the single keyword command STOP to +18669751342 or click the unsubscribe link in any text message to cancel. You will receive a one-time opt-out confirmation text message.
SUPPORT
For Service support or assistance, text HELP to +18669751342 or email inquiries@mitsooz.com.
LIMITATION OF LIABILITY
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service.