🛒 Ordering & Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Do I need an account to order?

Nope! But we recommend it. Having an account makes it easier to track your orders, view past purchases, and stay updated on exclusive drops.

Can I cancel or change my order?

Orders are processed directly by the individual Maker. If you need to cancel or change anything, please contact the Maker as soon as possible. Most Makers begin preparing your order right away, so changes may not always be possible.

📦 Shipping & Delivery

How much does shipping cost?

Shipping costs are set by each Maker and may vary depending on your location and the item’s size or weight. You’ll find full shipping details on each Maker’s page.

When will my order ship?

Each Maker provides their own shipping timeline, which you can find on their shop page or the product listing. Some pieces are made to order, while others are ready to ship.

Do you ship internationally?

At this time, Mitsooz Makers primarily ship within the United States. However, some may offer international shipping. Check the individual Maker’s page for availability.

📬 Returns & Damages

Can I return my order?

Return policies are set by each Maker. Please review their specific return information on their shop page before placing your order.

What if my item arrives damaged?

Please take photos or video of the damaged packaging and item upon arrival. Claims for damage should be submitted to the shipping carrier first, as they are responsible for transit-related issues. If it’s a different issue, reach out to the Maker directly — and if it’s unresolved, we’ll step in to make it right.

Are gift cards refundable?

All gift card purchases are final and non-refundable.

🎨 About the Makers

Who are the Makers on Mitsooz?

Makers are artisans and creators who pour meaning and intention into every piece they bring to life. They are required to be directly involved in the creation process — whether crafting by hand or guiding their vision from start to finish.

Are all items handmade?

Not always — but all items must be rooted in artistry and design. Some Makers collaborate with small teams or specialists to bring their creations to life. What matters most is that the work reflects their creative voice.

🛍️ Shopping With Intention

How do I stay updated on new releases and specialty drops?

Join our newsletter to get early access to new Makers, limited editions, and curated launches. We don’t flood your inbox — just the good stuff.

Do you verify your Makers?

Yes. All Makers go through an application and interview process before being invited to join. We intentionally keep our standards high so you can shop confidently.

What if a Maker I order from doesn’t follow through?

We always champion our Makers — but if we notice a pattern of issues, we won’t hesitate to remove shops that don’t uphold the standards we’ve set for our community.

🤝 Support & Contact

What if I need help or can’t reach the Maker?

Start by contacting the Maker directly. If you’ve reached out and still haven’t received a response after a reasonable time, email us at support@mitsooz.com. We’ll work with you to ensure the matter is addressed.

I have a general question — who can I contact?

We’re here. Just email support@mitsooz.com, and we’ll do our best to respond quickly. We hold ourselves to the same high standard we expect of our Makers.