Returns and Exchanges

Returns and Exchanges:

We want you to be completely satisfied with your Mitsooz purchase. If, for any reason, you are not happy with your order, we offer a straightforward returns and exchange policy:

1. Return Eligibility:

• Items must be unused, in their original packaging, and in the same condition as received.
• Returns must be initiated within 14 days of receiving your order.
• No returns on clearance items

2. How to Initiate a Return:

• Contact our customer service team at support@mitsooz.com to initiate the return process.
• Please provide your order number, the item(s) you wish to return, and the reason for the return.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
• We recommend using a trackable shipping method to ensure the safe return of your items.
• No return on clearance items

4. Refunds and Exchanges:

• Refunds will be issued to the original payment method upon receiving and inspecting the returned items.
• Exchanges will be processed once the returned items are received.

Cancellation Policy:

Customers have the option to cancel their orders within 5 hours of the purchase time. To cancel an order, please contact our customer service team at support@mitsooz.com with your order number.

Contact Us: If you have any questions or concerns regarding shipping, returns, or cancellations, please don't hesitate to reach out to our customer service team at contact@mitsooz.com.

Thank you for shopping with Mitsooz!