Shipping Policy

Thank you for choosing Mitsooz for your home decor needs. We strive to provide you with a seamless and enjoyable shopping experience, including a hassle-free shipping process. Please read our shipping policy carefully to understand how we process and deliver your orders.

  1. Order Processing Time:

    • Upon placing your order, please allow 1-3 business days for order processing. During peak seasons or promotional periods, processing times may vary, but we do our best to expedite your order as quickly as possible.

  2. Shipping Methods:

    • We offer standard shipping for all orders within the continental United States. Expedited shipping options may be available for an additional fee at checkout.
    • For international orders, please contact our customer service team for shipping options and rates.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight of your order and the destination address. You can view the shipping cost at checkout before finalizing your purchase.

  4. Delivery Time:

    • Standard shipping typically takes 3-7 business days for delivery within the continental United States. Please note that delivery times may vary depending on your location and any unforeseen circumstances such as weather delays or carrier issues.
    • Expedited shipping options, if selected, will ensure faster delivery times based on the shipping method chosen.

  5. Order Tracking:

    • Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

  6. Shipping Restrictions:

    • We currently do not ship to P.O. boxes or APO/FPO addresses.
    • Some oversized or heavy items may require special shipping arrangements. In such cases, additional shipping charges may apply, and our customer service team will reach out to you to discuss the options.

  7. Delivery Issues:

    • In the rare event that your order is delayed, lost, or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue promptly and ensure that you receive your order in satisfactory condition.

  8. Change of Shipping Address:

    • If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed for shipment.

Thank you for choosing Mitsooz. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. We are here to assist you every step of the way.